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Privacy Policy

CareOxy Privacy Policy

CO/PP/2024/10/VOL2

 

1. Introduction

Careoxy Healthcare Services Private Limited (“Careoxy”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we, together with our subsidiaries and affiliates, collect, handle and safeguard your personal data.

This Policy applies to any individual (“User”) who purchases, inquires or plans to purchase products or services from Careoxy through our website, mobile app, call center or physical offices (all referred to as “Sales Channels”).

Here, “you” refers to the User, while “we”, “us” and “our” refer to Careoxy. The term “Website” includes our website, mobile site and mobile app.

By using our website or any other Sales Channel, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

This Policy does not cover third party websites or apps, even if they link to us. We recommend that you review the privacy policies of all third parties you interact with.

This Privacy Policy is part of your User Agreement with Careoxy. Terms used but not defined herein have the meanings ascribed to them in the User Agreement.

 

2. Who We Are

CareOxy provides home care services to improve the quality of life of patients or senior care at home. The security of your personal information is important to us.

3. What Information We Collect

We collect certain information to provide our services effectively and meet our legal and contractual responsibilities. Here’s the information we collect:

(A) Personal details: Your name, address, email, phone number, Aadhaar card, PAN card, voter ID card, religion, date of birth and insurance details.

(B) Health information: Your medical history, health conditions, treatments and medications.

(C) Website usage: Your IP address, browser type, device information and the pages you visit on our site.

(D) By Careoxy Team: Careoxy team may collect patient details by mail, WhatsApp or calling. For any doubts, you can visit careoxy.com or email us at support@careoxy.com.

(E) Other Information: We may gather additional information, such as:

  • Transaction history related to your purchases and interests.
  • Security details like usernames and passwords.
  • Documents like PAN Card, Aadhaar, or any ID needed to verify your identity for our services.
  • Social media information, with your permission, if connected with Careoxy.
  • Information on Other Patients: If you’re booking services for others, please confirm that they have agreed to share their information with us.

4. How we use your information

We use your information for the following:

  • Providing Services: To provide you with the care you need.
  • Communication: To contact you about your care, appointments and updates.
  • Service Improvement: To improve our services and resolve technical issues.
  • Personalization: To make our services better suited to your needs.
  • Billing: To process payments and handle insurance claims.
  • Legal compliance: To comply with laws and regulations.
  • For Bookings: To complete bookings, we use your information (e.g., payment details) to ensure the process is quick and secure.
  • For Confirmations: We may contact you by SMS, WhatsApp, or email to confirm your booking or share any updates.
  • For Customer Service: To help us provide better support, address issues, and offer personalized content and services.

5. Who we share your information with

We may share your information in these situations:

  • Service providers: With third-party companies that help us provide care.
  • Legal reasons: If required by law or during a legal investigation.
  • Business changes: If our company is sold or merges with another, your data may be transferred.
  • With your consent: We will ask for your permission to share information for other reasons.

6. How we protect your data

We use encryption, firewalls, and access controls to protect your information from unauthorized access.

7. How long we keep your data

We keep your information as long as necessary to provide services or as required by law. If you want us to delete your data, email us at support@careoxy.com.

8. Your Rights

You can ask us to view, correct, or delete your information. You can also withdraw your consent to us using your data. To do so, contact us at support@careoxy.com.

9. Third-Party Websites

Our website may link to other sites that we do not control. This Privacy Policy applies only to CareOxy, and we are not responsible for the privacy practices of other websites.

10. Children’s Privacy

We do not book services from, and do not collect any information from, children under the age of 18. If you think we have information about a child, please contact us.

11. Policy Updates

We may update this Privacy Policy, and any significant changes will be posted on our website or sent directly to you.

12. Disputes

Any disagreement relating to this Policy will be resolved through arbitration.

13. Governing Law

This Policy follows the laws of New Delhi, India.

14. Your Consent

By using our website or services, you agree to this Privacy Policy.

15. Surveys and Marketing Promotions

We appreciate feedback from our users and often conduct surveys to improve our services. Participation is always optional, and responses are anonymous unless specified.

We also use your contact information to let you know about offers, programs, or contests that may interest you. These promotions help us understand your preferences, enhance your experience, and offer tailored benefits.

Note: Make sure you understand all the terms and conditions stated above to ensure that you agree with your full consent and agreement with Careoxy.

Thank you for choosing CareOxy. We strive to provide you with exceptional service and support, and we appreciate your understanding and cooperation regarding our cancellation procedures.

16. Contact Us

If you have any questions or concerns about these Privacy Policy, please contact us:

If you have any concerns or feedback about our Services, please speak to the staff or contact our Service Excellence Desk at support@careoxy.com.

Acknowledgement: I confirm that I have read and understand the information above.